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Apply for a password scheme

There are two steps in Apply for password scheme.

  1. 1 You are currently in Account details
  2. 2 Confirmation is pending
All fields marked with * must be completed before submitting this form

Account details

You need to be sure that your home and personal security are safe at all times – which means being certain that doorstep callers really are who they say they are. To help you make sure that our employees are who they say they are, we offer a password scheme to help protect you against bogus callers.

If you have registered for our Priority services, you don't need to fill in this form as well.

The password will only be known to you and us, and it can be any word between 6 and 12 characters long. When any of our employees visits you, ask them to give you the password before you let them in. If the person at your door gives you the wrong password or doesn’t know your password, don’t let them in!

Simply pick a password and fill in the secure form below to let us know you’d like us to use it if we visit you.

Please enter your United Utilities account numberOnly numeric value can be entered in the account number field Help
Your account number is a ten digit number beginning with '4' that appears in the top right hand corner of your bill as shown in the image. Please enter it without any spaces between any of the digits.
This is the 10 digit number that appears on your water bill
Select type of property
If you have provided a mobile number, we may text you to keep you up to date with your request
We will send you a confirmation email to let you know that your password has been set up

Apply for a password scheme

There are two steps in Apply for a password scheme

  1. 1 Account details is done
  2. 2 You are currently in Confirmation


Thank you

Your chosen password has been sent securely to us.

If you're worried about bogus callers, we've got a video that will show you what to do when there's an unexpected knock at the door. Watch the video now

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