Contact us

There are four steps in Contact us

  1. 1 You are currently in Enquiry details
  2. 2 FAQ details is pending
  3. 3 Account details is pending
  4. 4 Confirmation is pending
All fields marked with * must be completed

Tell us about your query

If you have an urgent enquiry - for example, you have no water or poor water pressure - please check if we have an issue in your area. You can also call our team on 0345 672 3723.

For all billing queries, you can manage your account online or fill in the form below and we'll get back to you within 2 working days.

How can we help?

Please note that you can attach files on the next page if you need to submit more information.
3000 character remaining

Contact us

There are four steps in Contact us

  1. 1 Enquiry details is done
  2. 2 You are currently in FAQ details
  3. 3 Account details is pending
  4. 4 Confirmation is pending

Got a question?

You might find the answer here.

Our FAQsopens in new window cover everything from how to pay your bill to help with moving home and ways of saving water and money.

Contact us

There are four steps in Contact us

  1. 1 Enquiry details is done
  2. 2 FAQ details is done
  3. 3 You are currently in Account details
  4. 4 Confirmation is pending
All fields marked with * must be completed

Account details

This is the 10 digit number that appears on your water bill
Select type of property
If you have provided a mobile number, we may text you to keep you up to date with your request.

File upload

Choose file
Please upload a maximum of 3 files with a total size of 7 MB.
The file types we support are .tif,.doc,.docx,.xls,.xlsx,.jpg,.txt,.png,.pdf,.html,.htm
Remove file
Add another filecurrently your focus is on add another file link if you want to add another click on this link else go back to navigate
Please upload a maximum of 3 files with a total size of 7 MB.
Accepted file types are - .tif, .tiff, .doc, .docx, .xls, .xlsx, .jpg, .txt, .png, .pdf, .html, .htm, .mhtml