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Contact us

There are three steps in Contact us

  1. 1 You are currently in Enquiry details
  2. 2 Account details is pending
  3. 3 Confirmation is pending
All fields marked with * must be completed before submitting this form

Enquiry details

If you have an urgent enquiry - for example, you have no water or poor pressure - please check if we have an issue in your area. You can also webchat with us for free or call our team on 0345 672 3723.

For all billing queries, you can manage your account online or you can fill in the form below and we’ll get back to you within 2 working days.

How can we help you?

Please note that you can attach files on the next page if you need to submit more information.
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Contact us

There are three steps in Contact us

  1. 1 Enquiry details is done
  2. 2 Account details is pending
  3. 3 Confirmation is pending

FAQ

Contact us

There are three steps in Contact us

  1. 1 Enquiry details is done
  2. 2 You are currently in Account details
  3. 3 Confirmation is pending
All fields marked with * must be completed before submitting this form

Account details

Your account number is a ten digit number beginning with '4' that appears in the top right hand corner of your bill as shown in the image. Please enter it without any spaces between any of the digits.
This is the 10 digit number that appears on your water bill
Select type of property
If you have provided a mobile number, we may text you to keep you up to date with your request

File upload

Choose file
Please upload a maximum of 3 files with a total size of 7 MB.
The file types we support are .tif,.doc,.docx,.xls,.xlsx,.jpg,.txt,.png,.pdf,.html,.htm
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Add another file
Please upload a maximum of 3 files with a total size of 7 MB.
The file types we support are .tif,.doc,.docx,.xls,.xlsx,.jpg,.txt,.png,.pdf,.html,.htm